Colorado State University College of Veterinary Medicine and Biomedical Sciences
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Macintosh Computer Support

Support Policy


Current information regarding College computer support policies is always available at the Following URL: http://www.cvmbs.colostate.edu/netserv/CVMBS_Comp_Support_Policy.doc  Macs and Windows are currently supported using the Standard description in “CVMBS Computer Support Policy”, but Mac support will change in the following stages.

Stage 1: July 1, 2003

The College file servers will cease to support Appleshare: Macintosh users will no longer be able to use Chooser to go to the NetworkPublic and NetworkPrivate servers to mount MacExe, OpenAccess, Groups and Home shares. However, Mac users who purchase Dave software or are using OS 10.2.X will be able to continue mounting those shared drives.  Dave allows Macs to use native Windows protocols to mount Windows shared drives and printers.  For help with D.A.V.E. contact your Computer Resources Group at: 1-0694.

Stage II: January 1, 2004

The College will change support for Macintosh computers to the Minimum description in the “CVMBS Computer Support Policy” document, which is:

An IP # will be provided to appropriate, business-related devices. No other support, troubleshooting, software installation, etc., is available from CVMBS for these devices.

 
Support Vendors

  • ACNS Shop - (970)491-1079
    • Apple authorized Mac hardware support for desktops
    • All laptops are shipped to Apple for hardware repairs
       
  • ABC Mac Consulting (Mac Hoffmaster) - (970)372-2761, Cell (970)219-6860
    • Apple authorized Mac hardware support for desktops
    • All laptops are shipped to Apple for hardware repairs
       
  • ComputerEaze, Inc. (Rob Sireno) - (970) 484-9260

 

 

DAVE Software for Macs


Purchasing
 - CSU Software Cellar - 491-7625
 - Software must be preordered
Connecting to S:\ X:\ T:\ and U:\ drives
 - Contact Network Services (491-0694)
Connecting to PC network printers
 - Contact Network Services (491-0694)

Last Edited: Friday October 14, 2005

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