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Fort Collins Mayor Thanks VTH for Exemplary Care
At the Director’s Office of the James L. Voss Veterinary Teaching Hospital and at the Dean’s Office of the College of Veterinary Medicine and Biomedical Sciences, letters of thanks are not uncommon. We often receive notes from clients expressing their gratitude for the care their pet received from our faculty, staff, and students while at the Veterinary Teaching Hospital. Still, it’s not every day that the mayor of Fort Collins writes to relate his experience, so we wanted to share that with you. Congratulations for a job well done at the VTH.
August 13, 2004
Dear Dr. David Lee,
May I express my extreme pleasure of using your facilities, staff, and future doctors during a critical situation involving my dog, Oakley.
I brought him in to your hospital on August 3, 2004, because of a lump discovered on his chest and a couple other abnormal growths on his head. In the end, Dr. Kow discovered an additional growth on the inside of his rear paw. To say the least, I was depressed and worried. In the end, Oakley came through with a clean bill of health after some surgery on his head and paw. The lump on his chest turned out to be a fatty tumor and didn’t need removal.
From the point of my first telephone call with the receptionist that made the appointment until the end, everyone was exceptionally concerned and obviously loves pets. The two students with Dr. Kow were very kind and worried about Oakley as well.
I have to say, Dr. Kelvin Kow impressed me immensely. His professionalism and yet personal concern was meaningful and instilled a great deal of trust and confidence for me. He was always available to explain his diagnosis with clarity and simplicity. Even on the day of checkout and removal of Oakley’s stitches, Dr. Kow was kind enough to meet with me as Oakley and I left the hospital.
Thank you for the high standard of service and leadership exhibited at the College of Veterinary Medicine! Please convey my thoughts and respect with the rest of your personnel.