The Pet Owner
In An Emergency
"An emergency represents a
crisis to the pet owner"
Components of a Crisis
- Highly charged environment
- Stages are fairly predictable
- Pre-Crisis: Series of ups and downs, coping at a normal level
- Stressful event upsets the normal balance, creates crisis, person is unable
to cope using normal channels, usual ways become insufficient
- Symptoms occur
- Acute pain usually motivates the person to seek solutions
- Time Limited: A crisis state is limited because the body and mind can
only sustain the stress for so long (usually about 72 hours).
- Resolve the crisis in a healthy manner by identifying alternatives
- Seek help
- Handle the crisis in a negative way by using:
- Self-destructive behaviors
- Directing their attention toward other distractions (offen leading to
can make a difference with many clients.
Responding to Clients in a Crisis
- Proceed quickly, decisively, and remain calm.
- Stabilize: Attend to immediate needs, emotions, and physiological
- Structure the environment to calm the pet owner and restore order.
- Attend to emotions, listen carefully, and focus on what the owner is
- Empower the pet owner as soon as possible, in any way possible.
- Evaluate needs and implement a plan of action.
- Assess the situation and prioritize/help the client identify the most
important issue or concern.
- Form a plan for how the client will proceed.
- Provide any necessary follow-up afterwords.
Copyright, 1998, Dana Durrance, MA and Wayne E. Wingfield, DVM, Colorado State
University. All Rights Reserved.